Practice Engagement Manager

Infosys Ltd is a global leader in next-generation digital services and consulting. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

As part of our Salesforce Practice Sales team, you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients, selling Salesforce ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner of choice for Salesforce.

You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand business across South East Asia, collaborating with top talent to create innovative solutions.

What will you do?

• Business Development – responsible for building a portfolio and driving revenues for the Engineering Business unit in South East Asia.
• Research, competitor analysis and client presentations for the Salesforce Services Catalogue.
• Client delivery assurance – confirming the client commitment and driving the delivery process.
• Responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
• Provide guidance, consultation and direction in support of strategies to implement client’s strategy under assigned technology competency.
• Build customized solutions for the target accounts and driving the revenues and delivery of these solutions in target accounts under the portfolio.
• Share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the relationship manager for the specific accounts under the portfolio.
• Pricing decisions along with relationship manager of the account within the scope of the Master Services Agreement.
• Help building future alliances and nurture existing alliance with relevant product vendors under assigned technology competency.
• Build Effective relationships across the business to ensure the APEM can deliver against the key responsibilities.

Key Relationships:

• Client Partners
• Salesforce Practice Presales Leads
• Salesforce Practice Delivery Managers
• Salesforce Practice Technical Solutions Leads

Qualifications and Experience:

• Must have led client facing consulting or sales engagements in one or more of the following industry verticals:
  • Primary Industries: Telecommunications, Financial Services, Manufacturing;
  • Secondary Industry: Retail & CPG, Energy & Utilities, Logistics
• Understanding of Salesforce ecosystem clouds like Sales, Service, Marketing, Commerce, Industries, CPQ etc.
• Business Development and Project Management experience required.
• Track record of interacting and building relationships with CXO level client contacts.
• Global Delivery Model experience desirable.
• Experience managing large multi-location consulting engagement teams desirable.
• Track record as Account Manager in a rapidly growing client relationship highly desirable.
• Strong leadership, interpersonal, communication and presentation skills.
• Bachelor’s degree and a minimum of 8 years’ experience in a similar role.
• Hands-on experience with proposal creation and leading proposal presentations.