Platform Product Manager, BLOCK71 Group

BLOCK71 Singapore is preparing for the next phase of growth. We've incubated 12 unicorns, along with hundreds of other startups since our inception in 2011. As we look into a new era, we are redefining the ways BLOCK71 Singapore supports and interacts with founders and the startup ecosystem at large.

To support this transformation, we are looking for a Platform Owner to lead and manage our incubation platform. This role is crucial for ensuring the smooth operation and continuous improvement of the incubation platform, aligning with the needs of startups, mentors, investors, and internal teams. As the platform owner, you will oversee platform performance, coordinate updates, and ensure data integration between systems. This role requires strong project management skills to handle multiple stakeholders, timelines, and platform enhancement initiatives.

Responsibilities

• Platform Strategy & Ownership: Own the lifecycle management and development roadmap of BLOCK71's incubation, workflow, and community platform. Ensure the platform stack meets business and user needs, working closely with internal teams and external vendors.
• Project and Product Management: Define, prioritize, and manage the platform stack, its features, and functions. Work in tandem with developers and third-party vendors. Lead platform-related projects, managing timelines, budgets, and resources to ensure on-time delivery.
• Collaboration: Coordinate cross-functional teams to execute platform enhancements and new feature implementation. Work closely with marketing, community, and incubation teams to ensure the platform supports their goals.
• Integration: Manage the integration of the platform tech stack, optimize and automate the connections between systems, ensuring seamless data flow. Provide ongoing support and training for internal users to ensure the CRM is used effectively.
• User Experience & Support: Ensure platforms deliver an exceptional user experience, supporting startups, mentors, and staff with user guides and training.
• Data-Driven Decision Making: Leverage analytics and KPIs to assess platform performance, driving continuous improvement through data-driven insights.
• Provide system support and manage release schedules: Troubleshoot issues and bugs in the platform, manage the product backlog, and communicate new releases.

Requirements

Experience

• 5+ years in platform or project management, ideally in a digital or tech-driven environment.
• Familiarity with managing CRM systems and handling platform integrations.

Skills

• Strong project management skills, including experience with resource allocation, timeline management, and stakeholder communication.
• Ability to work closely with technical teams and external vendors to deliver platform solutions.
• Strong problem-solving skills and a user-centric mindset for improving platform experiences.

Education

• Degree holder with 6 years of product management experience, ideally within the tech or startup environment.