Petrol Station Manager

Roles & Responsibilities

1. Customer Service Delivery: manage and process all customer feedback, complaints, ensuring customer services are provided as per required standard.
2. Fuel Pumping Service: oversee the daily operations of the in-charge station, ensuring all pumping services operate smoothly, including daily ordering, tanker discharge, monthly fuel tank dip, and handling all discounts or promotion assistance.
3. Convenient Store Management: oversee POS/BOS counter daily operations, inventory ordering and returning, monthly promotions, and manage salesmen and deliverymen.
4. General Housekeeping: monitor station cleanliness indoors and outdoors, overall station outlook, and staff appearances.
5. HR and Administrative Duties: assist HR department on people-related matters, including staff recruitment, onboarding, training, deployment, offboarding of station employees, set up staff roster and daily shift in HR system, overtime monitoring, leave tracking and shift record, ensuring proper manpower deployment and control of manpower costs.
6. Safety Management: trained to use fire extinguishers and first aid and AED toolkits, conduct live drills & table-top drills, monthly HSSE training, manage station licenses (including tobacco, liquor, fuel, imported food), and ensure compliance with all government regulations at all times.
7. Others: ad hoc responsibilities assigned by management.

Requirements:

1. Diploma and above holder in any discipline.
2. Minimum 3 years’ hands-on experience in retail petrol station or retail service sector.
3. Energetic and enthusiastic with strong interpersonal and communication skills to motivate staff effectively towards achieving excellent customer care standards and sales targets.
4. Good command of spoken and written English. Speaking Chinese is an added advantage for better communication with Chinese counterparties.