People Operations Specialist

HR Operations

• Prepare and distribute a range of HR documents such as appointment letters, transfer letters, exit letters, and other employee related communications.
• Develop and uphold standardized procedures and workflows to optimize HR operations.
• Coordinate with government bodies and external vendors to ensure prompt submission and processing of work pass applications.
• Assist other HR functions and address employee inquiries and issues related to HR administration.

Data Management

• Keep employee personal files accurate and complete with all necessary documents.
• Ensure the HRIS system has current and correct employee data.
• Gather organizational charts and other details from business units.

Reporting & Surveys

• Generate and compile reports on HR metrics such as headcount, turnover, and workforce analytics to support decision-making and provide insights to management.
• Coordinate and facilitate the completion of HR-related surveys, including statutory surveys.

HR Projects

• Continuously seek ways to improve, automate, and standardize HR shared services for better operation and cost efficiency.
• Engage in projects to upgrade HR systems and processes.
• Work with cross-functional teams to apply best practices and unify HR processes across the company.
• Assist with HR projects and company events as and when required.

• Diploma in Human Resources, Business Administration, or a related discipline.
• At least 3 years of experience in HR shared services or operations management.
• Skilled in using HRIS systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal abilities, capable of engaging with stakeholders at all levels.
• Fluent in written and spoken English and Chinese (for communication with overseas Chinese colleagues).
• Ability to perform effectively in a fast-paced setting.
• Maintains high standards of integrity, discretion, and confidentiality when managing sensitive HR information.
• Collaborative skills to work with different departments and functions to fulfill HR-related tasks.