Patients Relations Manager

• To organize, design, and carry out the organizational framework and strategy for good patient interactions and a satisfying experience during the course of a patient's stay.
• To establish a close friendship and relationship with patients and their families in order to supervise and take responsibility for the communications and patient relations matters of the organization.
• Working together to operationalize the patient experience strategy in conjunction with HODs and line personnel.
• To recognize stress in caregivers, identify sensitive situations, and provide advice or solutions to address the situation.
• To create workflow to provide a great experience at every touch point with patients and their families.
  To consult and assist the HOD and staff in any crisis situation regarding the best course of action to defuse tension and anger while also relating to the patient and his or her family to show empathy and, if needed, provide counselling to help calm the situation.
• To perform any tasks and responsibilities that may occasionally be assigned.

Requirement

• Minimum a diploma or degree in public relations, communication, social work, counselling, or any relevant field
• Prior experience in public relations, hospitality, counselling background
• At least 5 years of managing experience

To submit your application, please apply online apply@rn-care.com or call+(65)62261472 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900