Patient Service Officer (Thomson Fertility Centre)

You will be responsible for all aspects of general quality patient management pertaining to the non-medical aspect of the centre. You will prepare the necessary documents for patient registration prior to the appointment day. You are also responsible for handling customer billing and closing of the account on a daily basis.

RESPONSIBILITIES

• Attends to reception duties.
• Submits the Medisave applications. Checks Medisave account holder’s balances from CPF website, prints hard copy and tags the information into HIS.
• Seeks approval and prepares documents relating to refunds.
• Accepts appointments, collects specimens for Laboratory and dispatches specimen preparations.
• Chaperones and assists doctors during consultation.
• Attends to customer complaints (received verbally or through letters) expeditiously. Informs the Centre Manager about such complaints and carries out corrective or preventive actions in consultation with the Centre Manager.
• Maintains and updates the quality records according to the standard guidelines on identification, filing, storage, maintenance, and disposition of these records where applicable.
• Provides feedback to the Centre Manager about the purchase of products and services supplied by vendors to assist in vendor evaluations.
• Performs general administrative duties such as preparing statistics, filing, typing, and dispatching of mails and reports, ordering stationery and office supplies.
• Prepares and sends monthly corporate bills to clinics.
• Performs general secretariat duties for doctors and the department head.

Requirements

• A minimum of at least a GCE 'N' Levels.
• Preferably 2 years of relevant healthcare or clinic working experience.
• Good team player with excellent interpersonal skills.
• Detail-oriented with the ability to multitask.
• Willing and able to work on a 5.5 days work week.