PATIENT SERVICE OFFICER

The Role

Working Location: Ang Mo Kio
Working hrs: Mon- Fri office hrs, Sat half day (AM)

Responsibilities:

1. Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.
2. Attend to walk-in patients and answer phone enquiries.
3. Perform chaperon activities and assist in explaining the procedures to patients.
4. Support doctors in language translation when needed.
5. Proper maintenance of patients’ records and keeping count of drug inventory.
6. Ensure proper maintenance of clinic facility for cleanliness and positive image.
7. Strict adherence to SOPs and perform routine checks/audits within the clinic.
8. Responsible for daily operations matters and it includes collating & compiling patient management indicators.
9. Support in the submission of medical reports and claims (TPA/CHAS/Medisave).
10. Assist in coverage of other facilities when required due to lack of manpower.

Key Accountabilities:

1. Frontline customer service experience is an added advantage.
2. Relevant work experience in the healthcare industry would be an added advantage.
3. Experience in working with diverse groups of professionals/personnel.
4. The ability to speak in multiple languages is an added advantage.
5. Training will be provided.

Qualifications & Experience

Requirements:

1. Minimum GCE ‘N’ Levels, Diploma Holders preferred.
2. Basic IT knowledge and computer literacy.
3. Detail and service-oriented.
4. Comfortable with working independently or in a team with a fast-paced environment.

Additional Information