Patient Service Associate, Clinic (Contract)*

The Challenges

The incumbent shall be responsible to:

1. Register patients for visits to Specialist Outpatient Clinic
2. Schedule appointments and assist patients to coordinate multiple appointments
3. Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
4. Provide financial counselling, explain charges and assist patient with various finance schemes available
5. Assist doctor during consultation i.e. chaperone, translation, et cetera
6. Prepare patients for physical examination and take patient’s height and weight
7. Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera

The Requirements

1. Minimum GCE O Level
2. Preferably 1-year experience in customer-related / front desk service
3. Entry level candidates are welcome to apply
4. Working knowledge on computers
5. Good interpersonal and communication skills, able to work with all levels of staff
6. Strong organizational skills
7. Strong passion to serve the patients
8. Successful candidates will be offered a 1 year contract