Patient Service Associate (2/3 shifts)*

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

Duties & Responsibilities

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
• Registration of patients, and updating of NOK contacts.
• Attending to and managing patients’ enquiries.
• Assisting with admission process, which includes financial counselling and monitoring of bed request status.
• Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
• Providing value-added services that contribute to the smooth operations of the department and overall staff and patient satisfaction.
• Ensuring accurate and timely registration and promoting the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office); handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service, and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon, and midnight).
• This is a 2-year contract role, subject to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact careers_alexandra@nuhs.edu.sg to understand more about the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.