Patient Service Associate

Job Description

1. Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
2. Manage protocols (such as fire & emergency messages)
3. Liaise with other department enquiries and requests
4. Manage customers’ feedback
5. Make accurate data entry to the CRM System and maintain records
6. Participate in trainings, tests and audits when required

Pay Package

1. Junior PSA: $2.5k
2. Senior PSA: $3k
3. Yearly performance bonus: Up to 1 month of salary

Working Hours (Shift and Rostered)

1. Able to work in any of the following shifts: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6:30PM, PM – 12:30PM to 10PM, 10PM to 7:30AM. Shift shall be rostered. - With 1 hour of meal time. 5 day work week, inclusive of 1 weekend work day.

General Requirements

1. Able to work independently as well as in a team
2. Proficient in MS Excel / Office
3. Customer service oriented

Skills Required

1. CRM
2. Customer Service Oriented
3. Microsoft Office
4. Customer Experience
5. Interpersonal Skills
6. Healthcare Administration
7. B2B Accurate Data Entry