Patient Relation Officer (PRO)

Dental Executive (SG Diploma Graduates only)

The Dental Executive Trainee Program is a leadership development program that seeks to groom motivated individuals to take on key positions in clinic operations.

• Prepares a working space in a dental facility for dental procedures.
• Assists dental surgeon(s) in all forms of dental treatment.
• Ensures smooth clinic operation on a day-to-day basis.
• Ensure all patients are attended to promptly and courteously.
• Ensure all clinic equipment is in good working condition.
• Ensure a high standard of infection control.
• Any ad-hoc duties assigned by Area Manager from time to time.

Assistant Clinical Trainer

JOB RESPONSIBILITIES

Training

• Conduct Basic, Intermediate, Advanced & Front-desk classes to dental assistants.
• Educate dental assistants on protocols and best practices.
• Demonstrating proper techniques for tasks such as chairside assistance, sterilization procedures, and patient care.
• Conduct relevant training classes assigned by Management, Principal or HR.
• To stand-in for colleague (trainer) when they are on leave / MC to ensure no disruption of training classes.

Development

• Providing guidance and mentorship to trainees to develop their skills and confidence.
• Identify training and development needs within the organisation through performance evaluation and regular check-in (on-site or off-site).
• Evaluating DA’s competency through written exams, practical assessments, and observation of clinical skills to determine their readiness for promotion.
• Addressing skills deficits through tailored in-house training.
• Monitor and review the progress of the trainees and provide regular checks in clinics.
• Help managers to solve specific training problems, either on a one-to-one basis or in groups.
• Promoting a positive learning environment that encourages collaboration, professionalism, and continuous improvement among dental assistant trainees.
• And any other HR or Training projects / initiatives and ad-hoc duties as assigned.

Patient Relation Officer (PRO)

• Attend to all patients’ inquiries, either through call-in or walk-in, promptly and courteously.
• To register patients, either for an appointment or walk-in treatment.
• Upon completion of consultation and treatment, to discharge patients by dispensing medication, collecting accurate payment, and scheduling of next appointments.
• To collect payment accurately, either by cash, nets, cheques, or credit cards.
• To enter every consultation and treatment fee as well as sales of products into the computer accurately.
• To print receipts/tax invoices and medical certificates from the computer.
• To file patients’ treatment cards correctly.
• To maintain the cleanliness and neatness of the clinic at all times.
• To check and receive delivery of clinic’s supplies from Approved Vendor.
• To pack clinic supplies and medications received in the prescribed manner.
• To carry out any other reasonable duties and responsibilities as and when assigned by the Company, the Doctors, Clinic Supervisor(s), or AM of the clinic.

Dental Surgery Assistants (DSA)

• Assist dental surgeon(s) in all forms of dental treatment.
• Attend to all patients seeking treatments and/or making inquiries at the clinic promptly and courteously.
• Maintain and ensure the cleanliness of the clinic and treatment room.
• Maintain dental equipment and instruments in good working condition.
• Discharge patients by dispensing medication, collecting payment, and scheduling of next appointment.
• Develop X-ray/OPG for assessment of treatment.
• Send, receive and monitor cases that are sent to the dental laboratory.
• Ensure a high standard of infection control.

Associate Dental Surgeon (Full/Part-Time)

Full / Part Time needed at established practices island-wide.

• General Dental Practitioner, Endodontist, Orthodontist, Periodontist, Prosthodontist, Paedodontist, Oral Surgeon.
• Flexi-working hour.
• Attractive remuneration package.
• Large patient pool.
• Well supported by a team of experienced administrative staff and trained Dental Surgery Assistants.

HR DEPARTMENT

2 Clementi Loop, #04-01
Logis Hub @ Clementi
Singapore 129809

career@qnm.sg

6705 9888 (6)
6259 9035