Patient Experience Executive (Service Quality, Office Hours 5 Days, Healthcare)

Patient Experience Executive (Service Quality, Office Hours 5 Days, Healthcare)

Job Description

Broad Function

1. Administer Patient Experience evaluation programme to build a strong service culture.
2. Keep track of patient journeys and coordinate with internal stakeholders to bring about improvements in service; identifying opportunities for service training and support co-development of training curriculum.
3. Support in service excellence award implementation and award events.

Key Responsibilities and Duties

1. Administer Patient Experience evaluation programme with focus on the following areas:
   1. Coordinate with various stakeholders and appointed vendor(s) in collecting, administering and analyzing data through surveys, focus group discussions etc.
   2. Track survey completion status and ensure timely, accurate reporting.
   3. Collate and analyze survey data from multiple sources.
2. Improving service through follow-up actions as part of service feedback loop:
   1. Establish lines of communication for feedback on service quality across departments.
   2. Ensure action items distilled from feedback or survey reports are followed up by service owners and track improvement projects implemented where applicable.
   3. Support training programmes administratively and contribute training content based on service evaluation findings.
   4. Perform any other duties as assigned.
3. Support Service Excellence award implementation and award events:
   1. Coordinate and collate records of nominations.
   2. Make preparations and raise awareness for related events/ceremonies.

Job Requirements

1. Min Degree in any discipline from a recognised institution.
2. Min 2 years in Service Quality Management, Training/Coaching, service awards management, preferably in healthcare &/or hospitality.
3. Background in social sciences research methodologies and data analysis (quantitative and/or qualitative) will be advantageous for this role.
4. Service Quality Management / Patient Experience Management will be advantageous for this role.
5. Training / Coaching / Facilitation experience will be advantageous for this role.
6. Project Management will be advantageous for this role.
7. Familiarity with social sciences research and/or statistical tools will be a bonus.
8. Strong collaborative and interpersonal skills to manage cross-functional projects.
9. Good written and verbal communication skills.
10. Meticulous and results-oriented, with good time management.
11. Strong problem solving and project management skills.
12. Proficient in MS Office applications.
13. Optimistic, confident, energetic team-player, self-motivated, and possess a good sense of adventure.

If you are interested in the position, do kindly drop your most updated resume to leonleong@recruitexpress.com.sg (Attn: Service Quality Excellence Sr Exec)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599