Patient Care Administrator

What you will do

You are responsible for providing support to the multidisciplinary clinical team in the administration of patient records and registration of caregiver training programme as part of HCA’s palliative care support programme. You will make home visits to obtain personal documents of caregivers, follow the guidelines on administering means testing for patients and submit the results of means testing to MOH. You will also assist in conducting patient feedback surveys and collating caregivers’ feedback in the patient care system.

The scope of work will generally encompass the following duties:

• Perform all administrative duties for home hospice patient records, including setting up of new files and closing of files
• Lend a listening ear to patients and their family members and alert the clinical team when patients or their family members have any social problems or needs e.g. bereavement and grief counselling
• Conduct means testing interviews with patients’ family members, including assessment of household income, computation of MOH subsidies and obtaining necessary documentation from them
• Administer any subsidies given to patients e.g. MOH, NCSS, NTUC Income, IDAPE etc
• Open a new case file for every registered patient and make the first phone call to introduce HCA services
• Check to ensure accuracy and confirm the home visit records provided by the doctor, nurses and the psychosocial services team
• Conduct the customer satisfaction survey with patients and collate their feedback
• Perform audit checks of all closed files to ensure that all visits are recorded, forms are correctly filled in by the clinical team and signed
• Provide regular weekly/ monthly reports
• Support the coordination and preparation of the Caregiver Training Programme at the Satellite Centres
• Support the Sunflower Remembrance events and other bereavement programmes
• Any other duties as assigned

Who you are

• Minimum GCE “O” levels
• Preferably with 5 years of relevant experience
• Good communication and interpersonal skills
• Good multi-tasking and time management skills
• Meticulous and systematic
• Able to work independently and in a team
• Able to work efficiently in MS Excel, Word and PowerPoint
• Previous experience in an administrative role and familiarity with the healthcare environment will be an advantage
• Candidates who are able to work part-time or temp may be considered

Remuneration will be commensurate with the candidate’s qualifications and experience.

If you are ready to make a difference and be part of a greater purpose, please submit your application with the following details:

• Detailed resume
• Current and expected salary
• Two referees, both whom are your ex-supervisors who can comment on your suitability for the position

We regret that only shortlisted candidates will be notified.