Partner Technical Account Manager

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our customers and partners navigate the operational challenges of cloud computing. You will work directly with key partners, empowering their ability to help end customers accelerate their cloud journey and maintain business relationships with AWS. You will also collaborate closely with the global Partner teams and the broader sales organization to drive the business objectives.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within different partners that enable enterprise support. You must possess customer-facing skills that enable you to represent AWS well and drive discussions with senior personnel regarding incident management, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud.

As a Partner Technical Account Manager, you will be the primary operational point of contact for one or more partners, helping to plan, review, and oversee ongoing operation and performance issues during end customer management. You will leverage your broad experience in troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits. You will be an advocate for partners to help design and support end customers’ large events. In this role, you will also act as the voice of the customer and partner within AWS to escalate problems and to drive prioritization of business needs.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Champion and advocate for partners with Enterprise Support in Amazon Web Services.
• Solve technical escalations and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible.
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
• Analyze and present operational reviews to partner leadership.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Additional qualifications

• Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP.
• Experience in customer-facing business presentations covering business and technical aspects or equivalent.

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