PARTNER EXPERIENCE SPECIALIST, ONLINE PARTNERSHIP GROUP (ENGLISH, JAPANESE) - SINGAPORE

PARTNER EXPERIENCE SPECIALIST, ONLINE PARTNERSHIP GROUP (ENGLISH, JAPANESE) - SINGAPORE

GOOGLE ASIA PACIFIC PTE. LTD.

• Job Category: Information Technology
• Job Level: Executive
• Contract Type: Permanent, Full Time
• Location: Central
• Salary: S$4000 - S$8000

Job Description

The area: Global Partnerships

Google’s Global Partnerships team powers extraordinary user experiences through partnerships that solve users’ needs, advance our partners’ goals, and further Google’s mission. Our team provides meaningful solutions — from helping publishers and developers grow their businesses through monetization solutions, to helping our long-term partners anticipate and navigate change in a way that delivers economic and reputational value.

The role: Partner Experience Specialist, Online Partnership Group (English, Japanese) - Singapore

The Online Partnerships Group (OPG) uses our portfolio of product solutions, including AdSense and Google Marketing Platform tools, to help online publishers grow their businesses. You'll provide creative, industry-leading online advertising solutions for publishers and developers and identify new opportunities.

Responsibilities:

1. Provide excellent customer service to Japanese-speaking partners via a variety of media channels (e.g., email, forums, Help Center, etc).
2. Project manage initiatives to improve our operations and processes to further develop global team efficiency and scalability.
3. Overcome customer challenges and increase their satisfaction at scale by working with corresponding product engineers to drive product changes.
4. Develop and implement innovative ideas related to our core support offerings and work with the wider Online Partnerships Group, Product Management, Marketing, and Engineering on implementing them.
5. Grow and develop online publisher's accounts strategically.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Ability to speak and write in English and Japanese fluently.

Preferred qualifications:

• Experience in project management, focused on processes and efficiency improvement.
• Experience in customer service or working in a customer-focused environment.
• Ability to consistently and positively contribute in a fast-paced, changing work environment.
• Excellent organizational, communication, analytical, and influencing skills, with ability to deliver results.