Output Management Manager

About the Role

The Output Management Manager is a key position within the Group Infrastructure and Platform Services department at United Overseas Bank. This role is responsible for the administration of Output Management systems and the management of UOB's printing/enveloping vendor.

Key Responsibilities

• Perform administration functions on the different Output Management systems, including Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Provide 24x7 on-call support for troubleshooting and problem determination on Output-related incidents and problems.
• Oversee the daily operational procedure for the printing/enveloping vendor.
• Liaise and coordinate Output Management requirements with different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
• Identify, analyze, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.
• Manage Output Management's vendors, setting standards and streamlining processes to ensure smooth report publishing and print operations.
• Participate in audit and compliance review involving Output Management systems and print operations.
• Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor solvency and soundness.

Automation, Program Development, and Infrastructure Support

• Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
• Develop and maintain existing scripts and programs to automate Output Management operational processes.
• Perform technical evaluation and analysis of existing and new systems and assess their potential for automation/implementation.
• Continually improve the end-to-end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support, and operation teams (internal and external).

Project Management

• Perform project management role on Output Management-driven projects and initiatives.
• Participate in projects and initiatives requiring/involving Output Management support.

Requirements

• At least 10 years of experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
• Possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
• Competent in resolving technical and access-related issues in network, database, and Windows environments.
• Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
• Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
• Knowledgeable in Windows programming/scripting, Visual Basic, C#, and Python.
• Knowledge in R2W and RPM systems is a big advantage.
• Knowledge in Windows infrastructure and other technologies like Network Load Balancer, Virtual Machine (VM) is an advantage.
• Knowledge in Power Shell, Unix scripting, and Java programming is an advantage.
• Knowledge in Unix and AS400 is an advantage.
• Ability to work in a fast-paced environment and able to deliver results in a timely manner.
• Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
• Adopts an innovative and proactive mindset to work assignments.
• Organized and detail-oriented with excellent time management skills.
• Ability to multitask with propensity to handle urgent interruptions.
• Possess a positive and willing-to-learn attitude.