Outlet Manager - Lobby Lounge and Rose Veranda

At Shangri-La Singapore we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for an Outlet Manager - Lobby Lounge and Rose Veranda to join our team.

As a Outlet Manager - Lobby Lounge and Rose Veranda we rely on you to:

• Monitors and ensures smooth operations of the sections appointed

• Conducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanliness.

• Drive customer satisfaction and focus on building relationship with guests.

• Recommends improvements in all aspects of their appointed sections as appropriate

• Conducts market surveys as required and plan / implement appropriate measures to increase market share

• To brainstorm / keep updated on new technology to improve work efficiency

• Co-ordinates with the Executive Chef / Assistant Manager on the set-up, implementation and sales of all outlet promotions and menu planning

• In conjunction with Division Head, Executive / Head Chef, to establish standard recipes / specifications sheet and theoretical sales prices for food and beverage services in the restaurant

• Ensures application of procedures and regulations to staff concerning hygiene and sanitation / fire and safety / emergency procedures.

• Maintains regular customer contact to obtain feedback / create future and potential clients

• Proper and tactful handling of verbal complaints from customers and respond to customer critique forms

• Conducts / attends F&B divisional and departmental meetings as required

• Ensures smooth and effective communication between F&B and other departments in the hotel

• Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships.

• Ensures that quality of food / beverage / service provided are consistently maintained.

• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage

• Assists in the planning of budget / forecast / CAPEX / P&L for the division

• Implements appropriate and effective measures to improve control of costs / expenses / labour

• Responsible for the implementation and upkeep of the system for compilation of guest critique / business cards / guest letters

Requirements

• Diploma / Degree in food and beverage / hospitality Management

• Minimum 3 years’ experience in a similar capacity in an international class hotel

• Strong leadership qualities with the ability to manage and motivate a team, including servers, chefs, and kitchen staff.

• Exceptional customer service skills with the ability to anticipate and meet the needs of luxury guests.