Outbound Call Associate cum Front Desk Support

Work Location in Ang Mo Kio/ 1-2 years contract

Outbound Call Associate

1. Proactive contact and engage customers to gather critical information through survey, telemarketing activities
2. Meet and achieve the individual and company’s key performance indicators
3. Acquire a strong knowledge of the products and services, culture and processes
4. Provide quality customer service and prompt follow-up to customers over the phone and/or email
5. Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
6. Resolve customer queries efficiently and escalate issues promptly
7. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
8. Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

1. Flexible to be deployed to various centres around Singapore
2. Proactive manage all front desk duties over the counter, phone and email
3. Identify, profile and tier customers to the types of services that are relevant to their needs
4. Ensure smooth customer transactions at all times and provide quality customer services
5. Perform administrative duties, manage appointments and register customers
6. Prepare room logistics and necessary materials
7. Other duties as assigned by Team Lead and/or Branch Head

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)