Oscar's Cafe & Terrace Captain (Conrad Centennial Singapore)

Job Description - Oscar's Cafe & Terrace Captain (Conrad Centennial Singapore) (HOT0B2VX)

Job Number:

HOT0B2VX

Work Locations:

Conrad Centennial Singapore
Two Temasek Boulevard
Singapore 38982

An Oscar's Cafe & Terrace Captain with Conrad Hotels and Resorts is required to exercise their skills to ensure that all guests receive an excellent Guest and Member experience and is responsible for the proper functioning of the assigned section while working to achieve departmental targets.

What will I be doing?

An Oscar's Cafe & Terrace Captain would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of the respective outlet/restaurant of Food and Beverage
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Assist to prepare set ups for tables and/or rooms
• Check all team members' tasks and utility to ensure smooth coordination between kitchen, bar, and service
• Follow correct reporting procedures if faced with issues or challenges
• Manage guest queries in a timely and efficient manner
• Perform any assigned administrative tasks such as requisitions, operating equipment control, and monitoring inventory
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Up-sell with latest departmental incentives
• Ensure compliance with brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations, and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Perform any other duties as assigned

What are we looking for?

An Oscar's Cafe & Terrace Captain serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to work on rotation & midnight shift
• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Previous Food & Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations