Order Fulfillment/Processing Manager (UP$8000/month | USMNC) DC

Customer Service Manager (Order Fulfillment)
Salary: Up to $8,000/month + AWS + VB
Location: One-North
Working Days: Mon-Fri (8.30-5.30) (WFH on Thurs & Fri)

Responsibilities:

• Possess strong supply chain expertise and a professional approach to customer service, building strong partnerships with all stakeholders.
• Oversee the entire process of customer purchase order (PO) booking through to shipment execution.
• Address critical customer complaints and issues promptly, providing timely and professional resolutions.
• Develop and implement customer service procedures and standard operating procedures (SOPs) while setting up Quote-to-Cash (QTC) processes in compliance with internal policies.
• Maintain a thorough understanding of business operations to support revenue goals for the assigned division through effective backorder management.
• Prepare and present weekly reports; analyze data to identify key issues and provide actionable recommendations.
• Serve as the primary point of contact for critical cases, collaborating with factory, commercial, and finance teams to ensure prompt and seamless resolutions.
• Lead and grow a customer service team, consistently driving outstanding performance.
• Foster a culture of excellence, inclusivity, and continuous improvement within the team.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics/Supply Chain, or an equivalent field.
• Minimum 8 years of working experience in Order Fulfillment/Supply Chain or relevant function.
• Experience in Order to Cash (OTC).
• Proficiency in Excel & SAP.
• In-depth knowledge of logistics and a solid understanding of customer service and supply chain management.
• Excellent organizational and time management skills.