Operations Support Executive

COMPANY BACKGROUND:

Our Client is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). They have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Their portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). They also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

PURPOSE:

As a skilled and highly motivated individual, you will provide technical assistance and support to our users in APAC HQ and 14 Operating Companies (OpCos) in the region, ensuring seamless operations and efficient utilization of IT resources. You will also work closely with internal IT peers to successfully deliver regional projects.

KEY RESPONSIBILITIES:

1. Act as escalation point to support IT engineers and Helpdesk enquiries
2. Provide guidance to IT Support Engineers and Helpdesk
3. Render ad hoc user support such as end user computers, software, and other IT related situations
4. Perform administrative tasks via Microsoft 365 Admin Center (Intune, MDM, SharePoint & Teams)
5. Conduct and maintain updated inventory of computer assets (desktops, laptops, etc)
6. Collaborate with business users to research and deploy new technologies
7. Establish, create new or revise existing policies, processes and procedural documentations
8. Collaborate with different business departments to support company events and VIP meetings
9. Manage and render IT support to OpCos
10. Willing to travel and support different office locations in Singapore
11. Any other ad hoc tasks assigned by supervisor

REQUIREMENTS:

1. 3 years of related IT experience
2. Minimum a Diploma/Degree in Information Technology / Engineering, or relevant qualifications
3. Preferably ITIL v4 Foundation certified
4. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Center
5. Basic knowledge of Active Directory, Exchange and SCCM
6. Good knowledge of Windows 10 and 11
7. Powershell and Windows scripting is an added advantage
8. Experience in managing internal/external stakeholders and vendors
9. Experience in leading a team to support VIPs would be advantageous
10. Strong service ethic and great communication skills
11. Passionate about delivering quality no matter the scale of the task
12. A detail oriented self-starter, down to earth and open-minded
13. Team player, resourceful and able to work independently under tight schedules and with ambiguity
14. Ability to converse in Mandarin is essential to communicate with Chinese-speaking OpCos

Interested candidates who wish to apply for the advertised position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280