Operations Supervisor | Facility Maintenance | Contract Support

Operations Supervisor | Facility Maintenance | Contract Support

Salary: $2,500 - $3,500
Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required

Company Benefits & Incentives:

• Career Progression Opportunities!
• Attractive Salary Package
• Working Location: Kwong Min Road (Boon Lay)
• Working Time: Mon to Fri 8.30am – 5.15pm

Operational Support:

• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis.
• Update the equipment list monthly during the execution of Preventive Maintenance activities.
• Ensure that end-to-end process of procurement of required Parts for maintenance is ordered.

Customer Relationship Management:

• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.

Team Management:

• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.

Contract Management:

• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate; Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).

Health, Safety, and Compliance:

• Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.

Performance Metrics:

• Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.

Job Requirements:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Experience in a similar supervisory role within Aftermarket Service Industry.
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices.
• Experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment.

Interested applicants can also send your resume to (supreme.travysong@gmail.com) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant