Operations, Supervisor / Asst Manager

Key Attributes:

Customer Service Oriented, Fun Loving, Team Player, Driven

Role Description:

As part of the Operation team, you will develop in-depth knowledge of our tour products and deliver exceptional customer support. Your key responsibilities will include managing a team and ensuring seamless daily operations while effectively managing emergency situations without disrupting overall functions.

You will handle guest inquiries, resolve disputes professionally, and ensure a smooth customer experience aligned with the company’s business standards and values.

Additionally, you will support the Operations Manager in planning and executing daily operations effectively. You will be trained in all aspects of operations, including target setting, project and campaign management, inventory control, team coordination, and delivering excellent customer service.

Requirements:

• Strong organizational skills and the ability to adapt to dynamic situations.

• A customer-focused mindset with a passion for delivering excellent service and resolving issues effectively.

• A proactive and team-oriented attitude, with a willingness to learn and take on responsibilities.

• Ability to work independently as well as be an actively contributing team player.

• Very resourceful with an extensive network; you enjoy bringing order to operations.

• Able to work including weekends and public holidays.

Experience:

• Minimum 2 years of supervisory experience in the hospitality or retail sector.

• Possess a good understanding of service operations.

• Experience in handling emergency situations.

Education:

Minimum - GCE “O” or “A” Level equivalent, Diploma in Business Management/Tourism & Hospitality.