operations supervisor

1. Event Planning and Coordination:

• Collaborate with clients or internal teams to understand event requirements and expectations.
• Assist in setting event goals and objectives.
• Coordinate with vendors, suppliers, and other external partners for logistics (e.g., catering, AV equipment, furniture, transportation).
• Oversee scheduling and ensure that the event follows a timely plan.
• Ensure compliance with regulations, safety standards, and legal requirements for the event.

2. Team Management:

• Supervise and lead a team of event coordinators, staff, and volunteers.
• Assign tasks and responsibilities to team members and ensure they are executed efficiently.
• Provide training and guidance to staff on event procedures, customer service, and safety protocols.
• Ensure that staff is motivated, productive, and equipped to handle their responsibilities.

3. On-Site Event Management:

• Oversee the setup and teardown of events, ensuring all logistical elements are in place (e.g., signage, seating, decorations).
• Monitor the event's progress, troubleshoot issues, and make real-time decisions to address challenges.
• Liaise with event clients, ensuring satisfaction and addressing any concerns or issues that arise.
• Ensure smooth operations during the event, including managing crowd control, coordinating speakers or performers, and ensuring the schedule is adhered to.

4. Post-Event Duties:

• Oversee post-event evaluations and feedback collection from clients and staff.
• Ensure that all post-event procedures (e.g., cleanup, return of rented equipment) are completed promptly.
• Provide event reports and data analysis, including evaluating the success of the event and recommending improvements for future events.

5. Client Relations:

• Serve as the primary point of contact for clients during the event's operational phase.
• Maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
• Address any client feedback or complaints efficiently and professionally.