Operations Response Lead

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Job Summary:

We are seeking an experienced Operations Response Lead, who will be embedded to one of our major MNC clients. Reporting to the Southeast Asia Security Manager, primary responsibility includes providing advice and expertise to ensure the security and safety of the client's premises, property, and, most importantly, personnel.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Coordinate 24/7 coverage.
3. Deliver core function security responsibilities at both sites.
4. Provide advice on Access Management: ensuring access management systems and processes are adhered to.
5. Provide advice on Alarm Management; managing the effective security response to all alarms impacting the stakeholder's space.
6. Incident Management; coordinating the Group Security response to local issues and incidents impacting the security and safety environment.
7. Life Safety; overseeing the Group Security life safety response capabilities and responsibilities within the stakeholder's space.
8. Risk Management: ensuring patrol, system, and equipment check protocols and reporting are adhered to, so all Group Security dependencies are in good working order. Identify and address any defects or risks in an appropriate and timely manner.
9. Risk mitigation: support facility and risk assessment processes to identify and mitigate facility risks.
10. Implement team training and drilling initiatives to drive and reinforce core competency capabilities.
11. Work with Security Management in identifying core function process, performance, and productivity gains.
12. Identify and escalate any breaches or areas of concern relating to security personnel, procedures, or systems.
13. Leadership: provide guidance and direction to the team that best enables team members to achieve individual potential and realize best practice delivery to the stakeholder.
14. Support (or lead in the absence of SEA Security Manager) the security incident response for issues affecting the stakeholder's business in SEA geography.
15. Oversee Security Systems & Projects with effective delivery of day-to-day security provision to the stakeholder's offices with supervisory over the Security Systems & Projects Manager.
16. In addition to Singapore/SEA operational requirements, the following developmental roles are also envisaged as forming part of the Singapore Security Manager function.
17. Support regional innovation and performance improvement initiatives.
18. Support regional management to develop an internal audit capability.
19. Short-term deployability to support region-wide resiliency and capacity building.
20. Support quality control assurance for other security functions within SEA (e.g., Jakarta).
21. All other duties, as assigned.

Education, Experience, and Certifications:

Prefer at least a Diploma, must have experience of five years.

• Strong analytical and decision-making abilities.
• Excellent communication and negotiation skills.
• High level of integrity and professionalism.
• Proficiency in claims management systems and Microsoft Office Suite.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Exposure to sensitive and confidential information.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.