Operations Performance & Quality Specialist

Job Profile Summary:

In this role specialising in process mining, your role will be pivotal in analysing and improving our operational processes. You will focus on reducing inefficiencies, standardizing workflows, minimizing process variants, and identifying use cases to achieve strategic goals. You will utilize process mining techniques and tools to extract, visualize, and analyse data from various sources, providing actionable insights for improvement.

Job Description:

• Propose and implement process improvements aimed at New Business Penders to achieve a 50% reduction.
• Utilize process mining tools to analyse, identify most impactful process variants and extract actionable insights.
• Perform deep-dive on identified use cases to further analyse specific aspects of processes for detailed improvement opportunities.
• Craft goal statements for process optimization initiatives, outlining measurable objectives and desired outcomes.
• Conduct root cause analysis and performance diagnostics to pinpoint inefficiencies and bottlenecks.
• Recommend enhancements to streamline and optimize processes based on data analysis outcome.
• Work closely with stakeholders to communicate findings and drive consensus on recommended actions.
• Monitor and evaluate implemented changes to measure effectiveness and achieve desired outcomes.

Who we are looking for:

• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/supervision
• Positive attitude and willingness to share and learn

Working Experience:

• Diploma or Degree Holder in Business Admin, Computer Science or a related discipline
• Experience in process improvement projects
• Experience in requirements gathering and delivery of life insurance operations initiatives