Operations Manager, Video Intelligence

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As an Operation Manager, you should be familiar with and understand the project maintenance and operation management process.

What will you do?

• Respond to customer issues, communicate with users and resolve them within the specified time.
• Respond to any incidents in the system, manage and work with the team to resolve the issues.
• Provide on-site support and management during regular system updates.
• Manage and follow up on new onboarding events in the system.
• Troubleshoot issues on systems independently.
• Provide operating guidance, training, and troubleshooting documents to internal and external parties.
• Provide technical insights for the design and implementation of solutions.
• Support and manage project onboarding.
• Manage necessary testing of the system.
• Manage system-related documents.

The ideal candidate should possess:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent.
• Minimum 3 years in the software development industry or server infrastructure setup.
• Familiarity with the Java programming development language; experience in Go development is a plus.
• Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.
• Experience with cloud orchestration, configuration management, and auto-scaling techniques.
• Thorough knowledge of networking, routers, switches, and WiFi setup.
• Hands-on experience in deploying Ceph using different file systems such as object storage, RBD, CephFS storage.
• Good knowledge of storage technologies, such as NAS, SAN, SDS.
• Experience with automation tools such as Salt/Chef/Puppet/Ansible.
• Experience with load balancing setup for TCP/IP, HTTP, DNS, and routings.
• Experience in using software version control.
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security.
• Knowledge of computer hardware components and ability to restore faulty servers to working condition.
• Experience in coding or scripting languages such as Bash, Windows Batch Script, PowerShell, Perl, Python, etc.
• Ability to install, use, and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

Good To Have

• Certified Kubernetes Administrator, Network+ Comptia, CCIE, CCNP, Microsoft MCSE: Cloud Platform and Infrastructure, VMware VCP7 CMA, Redhat/Linux Certifications.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.