Operations Manager (Funeral Industry/ Shift Based) - 6151

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Toa Payoh

Salary: Basic $4,800 - $5,500

Duties of Operations Manager (yearly renewable contract role):

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry, other industry is welcomed to apply
• Requires to work on weekends and Public Holidays
• Possesses Class 3/3A driving license
• Must be comfortable with yearly renewable contract role (convertible into perm depends on performance).

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279