Operations Manager (Clementi)

Job Purpose

• To ensure smooth day-to-day operations of a medical centre in accordance with the direction provided by the senior leadership team.

• To assist the Clinical Head in managing a team of doctors, clinic operation executives, dispensary technicians, nurses, and administrative executives.

• To provide timely and accurate reports for clinical, financial, business development, and operational purposes.

Duties and Responsibilities

(I) Primary Responsibilities and Duties (80%)

• Report to the Head of the Operations Department in HQ and assist the Clinical Head, FFMC in all tasks relating to the medical centre operations.

• Manage the operations and KPIs of the various sections within the centre.

• Provide leadership, support, and guidance to all staff within the centre.

• Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to improve the performance of the centre operations.

• Periodically get feedback from patients to ensure their needs are met.

• Work closely with HQ and the Clinical Head, FFMC to disseminate relevant key messages and marketing information to patients.

• Monitor and drive operational and financial performance of the centre.

• Ensure that all operations of the centre meet relevant government and legal requirements.

• Ensure all clinical and operational KPIs of the clinic are met or exceeded.

• Any other duties and responsibilities as delegated by HQ when needed.

(II) Secondary Responsibilities and Duties (20%)

• Participate in engagement with public, private, and community healthcare or business entities with a view to collaborations or partnerships.

• Review marketing and pricing strategies in conjunction with HQ.

• Assist the Clinical Head, FFMC in reviewing policy and procedure manuals on a regular basis.

Job Specification/Requirements

• Possess a relevant university degree.

• Possess a minimum of 2 years in healthcare administration and operations experience.

• Able to work independently.

• Possess good supervisory and management skills.

• Possess good listening and communication skills.

• Possess good analytical and problem-solving skills.

• Possess good Microsoft Office IT skills – Excel, Word, and PowerPoint.

Location: Clementi

Working Hours: Monday to Friday 8.15 am to 5.15 pm

Interested applicants are invited to apply online with a comprehensive resume. We regret that only shortlisted candidates will be notified.

Thank you for applying.