Operations Manager, Asset Transfer Validation (Assistant Vice President)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive, and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as an Operations Manager (Assistant Vice President) in our Front Office Support Services, Asset Transfer Validation Team!

We are seeking a team member to join our Front Office Support Services (FOSS) function. The incumbent will co-lead the Asset Transfer Validation team which handles pre-processing checks for all client-related payments prior to processing by the Remittance team and callback verification on required transactions.

Responsibilities

1. Pre-processing check for payments, callback on Asset Transfer/Static updates.
2. Ensure team members perform pre-processing checks, callbacks are performed in accordance with the bank's SOP and within SLA.
3. Effective management of escalation and issues are resolved or properly escalated in a timely manner.
4. Identify areas of improvement with Business and/or within the team and engage relevant stakeholders, see through to delivery of improvement initiatives.
5. Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker's Guarantee, Securities Transfers, Account maintenance (Key client static data).

Control

1. Review End of Day checks.
2. Ensure monthly Risk & Control Self-Assessment (RCSA) checks and Sampling Checks are completed.
3. Ensure any exception handling is performed as per exception handling framework.
4. Identify control gaps and streamline processes to improve efficiency and deliver improvements.
5. Access risk and make decisions for exceptional cases. Decisions are always taken in accordance with the Bank's policies and internal guidelines.

Query Management

1. Ensure the team responds to all queries from Business is resolved within expected timeframe or escalated to the correct parties.

Change Management

1. Identify control gaps and streamline processes to improve efficiency and deliver improvements.
2. Participate in projects/changes in relation to regulatory/market requirements, including preparation of test cases, UAT, Regression test planning, and execution.

Management Oversight

1. Oversee daily operations of the Asset Transfer Validation team. Ensure all requests are handled within the agreed SLAs and escalations are promptly attended to.
2. Manage staff resource allocations within the team, ensuring there is an active load balancing of activities across the team and optimal delivery of services to the Business.
3. Manage team performance and staff engagement.
4. Ensure MIS reports are completed and review MIS for trend analysis/areas of hotspots.
5. Team training and succession planning.
6. Escalate promptly and handle escalations.

Qualifications

1. 5 to 8 years of experience in Private Bank Operations, especially in the area of Remittances, Callback, or Client Service role.
2. Experience in leading teams.
3. Tertiary education with a good academic track record.
4. Good knowledge of Microsoft Office.
5. Clear written & verbal communication skills with all levels of staff.
6. Client-oriented mindset.
7. Meticulous and good team player.
8. Ability to work independently & drive initiatives forward until delivery.
9. Ability to work effectively with both Front Office and Support staff, at all levels.
10. Ability to work & deliver under time pressure.
11. Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
12. Ability to perform ad-hoc system testing.
13. Knowledge in MS Access / Python / Power BI is a plus.