Operations Manager

SUMMARY:

The Operations Manager assists the Branch Manager in monitoring security personnel's site performance in delivering quality services. Liaise with clients on all contract matters, including work planning, performance monitoring, complaint handling, training, emergency services, and equipment acquisition Coordinate the clients’ requirements with the Company to achieve maximum customer satisfaction and profitability for the company.

JOB RESPONSIBILITIES:

Manage and oversee site leaders, supervising site operations and ensuring efficient operation on a day-to-day basis. Plan the daily deployment schedule to ensure the contractual headcount requirement is fulfilled. Ensure security personnel follow the SOP at the site and meet the customer’s contractual requirements.

• Assistin overseeing securitymattersat thesites.
• Assistin enforcing & implementingsecuritymeasures.
• Support theconductingof securitybriefingsfornewemployees andworkers.
• Maintainemergency preparednessprocedures andprocessesforemergency situations.
• MaintainCrisis Management Rooms,SOPs,equipmentandinstructions.
• Meeting withclientsto resolveissues& preparingmeetingminutes.
• Managing shortfall&deployment ofofficers.
• Ensure operationscapabilityof allassignments assignedtotheindividual person.
• Update clientson dailymanpowerdeployment.
• Monitordailyattendanceandensuresecuritypersonnelpunctuality atrespective assignments.
• Maintain goodworkingrelationships with clients through regular visits & responsestofeedback.
• Ensure allsecurity personneldeployed attherespectiveassignmentare familiarwiththe SOP.
• Conduct On-the-Job-Training(OJT) fornewpersonneldeployedto thesite.
• Carryoutspot checksat respectiveassignmentsandensure strictcompliance,
• Provide assistance andguidancetositesecurity personnelas andwhenrequested.
• Respond to all emergenciesatrespectiveassignments (24/7).
• Carryoutschedule night checksat specificassignments.
• Standin atassignmentsas andwhenrequired.
• Putup thehandover form at least 1 week before handing overassignments.
• Conduct thesecurity riskassessment.
• Scheduleandattendmeetings withclients andputup minutesthereafter.
• Involve in incident investigations on site.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures and ensure that employees understand and comply with these laws, regulations, policies,andprocedures.
• To perform any other duties assigned from time to time.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, including functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees must know and follow safe work practices and be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out honestly, ethically, and professionally and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

JOB REQUIREMENTS:

• Excellent organizational skills and high attention to detail.
• Effective time management to deliver projects on time and that meet expectations.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form and act upon such instruction to accomplish a given task or project. In the event of unclear instruction, must have the ability to ask for clarification without prompting.
• Excellent problem-solving skills
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
• Capably working under pressure while maintaining a professional image and approach with internal and external customers.
• Thorough understanding of standard operating procedures and practices.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to thrive in a detail-oriented environment with quickly changing requirements.
• Demonstrated ability to quickly learn unfamiliar areas of business.
• Ability to exercise independent judgment and decision-making skills.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Strong customer and results orientation.
• Ability to multi-task.