Operations Manager

Job Description:

The Operations Manager leads the deployment and management of IT services, combining technical expertise, operational efficiency, and service management. This role ensures the delivery of high-quality technical solutions that align with business goals and customer needs.

Key Responsibilities:

Strategic Technical Leadership:

• Serve as a key technical advisor, guiding the organization’s technology strategy and service management direction.
• Develop and implement technical strategies to improve operational efficiency, service quality, and customer satisfaction.

Technical Advisory and Consultation:

• Provide expert consultation on technical solutions, ensuring they align with business needs and compliance standards.
• Stay updated on industry trends, emerging technologies, and best practices, advising on their adoption and implementation.

Service and Technical Team Management:

• Lead and motivate a multidisciplinary team of IT and service professionals, fostering a culture of technical excellence.
• Manage technical service delivery, ensuring scalable, secure, and high-quality solutions that exceed customer expectations.

Operational Excellence and Process Improvement:

• Champion operational best practices and drive continuous process improvement, utilizing technology to streamline operations.
• Implement industry-leading best practices, focusing on efficiency, scalability, and customer-centric solutions.

Quality Assurance and Technical Standards:

• Ensure adherence to technical standards and best practices, maintaining high levels of quality assurance and control.
• Conduct technical reviews and audits to ensure compliance with industry standards and regulatory requirements.

Client Relationship and Technical Support:

• Build and maintain strong relationships with clients, ensuring their technical needs are met with high-quality solutions.
• Oversee technical support to ensure timely and effective resolution of issues and technical inquiries.

Risk Management and Security:

• Manage risk for technical operations, identifying potential risks and implementing mitigation strategies.
• Ensure robust security protocols are in place to protect data and infrastructure in line with industry best practices.

Project Management and Innovation:

• Lead and execute technical projects, ensuring timely delivery and innovative solutions.
• Encourage innovation within the team, exploring new technologies and methodologies to enhance service delivery and operational effectiveness.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience in system and network engineering with a focus on Windows/Microsoft environments.
• Proven experience in technical leadership roles with strong IT service management and operations background.
• Expertise in technology consultations, project scoping, and successful IT infrastructure deployment.

Preferred Qualifications:

• ITIL certification or experience with top managed services organizations is a plus.
• Strong analytical, problem-solving, and communication skills.

Interested applicants are invited to submit a detailed resume indicating the current and expected salary by clicking on the Apply Now button below.

We regret that only shortlisted candidates will be notified.