Operations Manager

Job Title: Operations Manager

Key Responsibilities:

1. Daily Operations Management: Oversee the smooth operation of the coffeeshop, ensuring excellent customer service and efficient workflow.
2. Tenant Management: Source and manage tenants for food stalls, including contract negotiations and rent collection.
3. Financial Management: Handle daily sales settlement, manage inventory, and source suppliers with competitive pricing.
4. Stock Management: Conduct stock takes, order supplies, and maintain healthy inventory levels.
5. Safety and Hygiene: Ensure compliance with safety and hygiene guidelines, maintaining a clean and safe environment for customers and staff.
6. Team Management: Supervise, lead, and motivate the team, ensuring fairness in scheduling and providing opportunities for growth and development.
7. Customer Service: Handle customer feedback and complaints, ensuring consistent quality of service and resolving issues promptly.
8. Ad Hoc Duties: Perform additional tasks as required, including assisting with events, managing inventory, and maintaining equipment.

Key Requirements:

1. Education: Diploma in any field of study.
2. Experience: Minimum 2 years of experience in coffeeshop or food court management.
3. Skills:
1. Strong communication and negotiation skills.
2. Excellent team player with leadership skills.
3. Good knowledge of Microsoft Office, especially Word and Excel.
4. Ability to work flexible hours, including weekends and public holidays.
4. Physical Requirements: Prepared to work in a non-air-conditioned setting.
5. Personal Qualities:
1. Proactive and results-driven.
2. Strong problem-solving and analytical skills.
3. Ability to work under pressure and manage stress.

What We Offer:

1. Competitive Salary: A salary package that reflects your skills and experience.
2. Opportunities for Growth: Opportunities for professional development and career advancement.
3. Dynamic Work Environment: A fast-paced and dynamic work environment with a passionate team.

If you're a motivated and experienced operations professional looking for a new challenge, we'd love to hear from you!