Operations Lead, Singapore

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Team

As we expand our global footprint, Coinbase Singapore is seeking a seasoned Operations Lead to establish and manage our Singaporean operations. This role is pivotal in setting up and structuring the operational framework of our Singapore entity, supporting the local compliance team to implement regulatory initiatives, and building and leading operational playbooks, projects, and programs.

What You’ll Be Doing (Responsibilities)

1. Establish Operational Framework: Set up and structure the operations of Coinbase Singapore in alignment with local regulatory requirements and industry best practices.
2. Outsourced Services Management: Oversee outsourced services, including intra-group and third-party providers, ensuring they deliver services in line with local regulations and contractual obligations across workstreams such as asset safeguarding, digital asset listings and customer support.
3. Business Continuity Management: Lead the activation and execution of the entity business continuity & crisis management plan and oversee the BCM exercise for the entity and liaise with global teams in this area.
4. Risk Management: Create local risk appetite statements and own critical areas of enterprise risk management such as business continuity, disaster recovery and other business risk areas.
5. Support External Requests For Information (RFI): Take responsibility of external RFIs from banking partners and others.
6. Cross-Functional Delivery: Project management of critical operations and risk-related projects with cross-functional teams including legal, compliance, security, finance, product, customer service and more.
7. Incident Oversight: Implement improved incident oversight mechanisms to proactively manage and mitigate operational risks.
8. Stakeholder Management: Build strong relationships with internal and external stakeholders, including banks and regulators, to effectively communicate operational and risk strategies.

What We Look For In You (Requirements)

1. 8+ Years of industry work experience.
2. Experience: Extensive experience in operations within regulated fast-moving fintechs or similar business divisions, particularly in scaling up regulated entities.
3. Regulatory Knowledge: Strong understanding of Singapore financial regulations and risk requirements for financial institutions.
4. Operational Expertise: Proven ability to manage first-line defense functions and oversee outsourced service providers.
5. Financial Acumen: Deep knowledge of safeguarding, fiat currency setups, and ledgering processes.
6. Program Management Skills: Excellent management and complex project delivery capabilities with a track record of managing across organizational functions.
7. Communication Skills: Exceptional communication and stakeholder management skills, with the ability to work effectively in a matrix organization.
8. Problem-Solving: Strong analytical and problem-solving skills, with attention to detail in regulatory compliance and operational processes.

Nice to Haves (Preferred Qualifications)

1. Industry Experience: Experience in the digital asset or fintech industry.
2. IT Security Knowledge: Understanding of IT security practices within financial services.
3. Audit Experience: Familiarity with regulatory reporting and audit processes.

Why You Should Join Us

At Coinbase, we are committed to creating an inclusive environment where all employees feel valued and respected. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development in the rapidly evolving world of cryptocurrency.

Commitment to Equal Opportunity: Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.