Operations Lead

Our client is an IT Service Provider, who provides IT support, computing parts distribution, and computing equipment resale. Due to expansion, they are looking out for a Desktop Support Team Lead to support them in their growing business.

Job Description:

• In charge of 7 End User Support Engineers for an Audit Firm.
• Mainly responsible for Windows laptop cloning, provisioning, issuing, servicing the front desk, advising end users on backup/restore, and other end-user desktop support such as incident tracking and resolution.
• At least 3 years of experience in a technical as well as supervisory role in a similar setting to oversee the team.
• Able to advise and guide the team to implement continuous improvements.
• Follow through to closure for incidents and provide progress reporting to the customer.
• Work with the customer to implement work processes with the team.
• Act as the liaison between the customer, the team, and the Service Delivery Manager.

Additional Information:

Working hours: 8.30am to 5.30pm (Monday to Friday)
Working location: Marina One
Tenure: 12 months contract (renewable)
Salary: $4,500 - $5,500

*Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.