Operations Executive @ Ren Ci Ang Mo Kio

BROAD FUNCTION

1. Maintain and implement appropriate corporate policies, procedures and controls for operational processes.
2. Work with the Executive Director (ED) / Operations Manager (OM) to coordinate with other departments and external parties to service the needs of the nursing home residents and the organization.
3. Supervise a team of staff to meet the daily needs of the nursing home residents, e.g. laundry, kitchen, cleaning, etc.
4. Supervise Operations and Facility Technician & Facility Assistant to ensure smooth day-to-day Operations.

RESPONSIBILITIES

Kitchen Service Management

• Plan and control all activities pertaining to the effective management of outsourced kitchen service to meet the needs of the nursing home residents.
• Establish/improve work processes and standard operating procedures (SOPs).
• Provide feedback channel for improvement of food service for nursing home residents.
• Review food menu for areas of improvement.
• Verify monthly billing.
• Conduct routine inspection of kitchen to ensure compliance with hygiene standards and government regulations.

Laundry Service Management

• Plan and control all activities pertaining to the effective management of laundry service to meet the needs of the nursing home residents.
• Establish/improve work processes and standard operating procedures (SOPs).
• Plan monthly roster of laundry service staff.
• Mentor and guide laundry service staff on their work.
• Work with outsourced laundry service partner on efficient delivery of laundry service.
• Verify monthly billing.

Building Maintenance & Management

• Plan and control all activities pertaining to the effective building maintenance and management.
• Plan deployments and preventive maintenance schedules for all building facilities.
• Monitor the efficiency, lifespan and warranty period of all building facilities, machines and equipment.
• Work with stakeholders to design Standard Operation Procedures (SOP) for all facilities and equipment that relates health and safety for both the residents / clients and staff.
• Conduct routine inspection / observation within the building to ensure all facilities comply with safety guidelines and government regulations.

Vendor Management

• Assist the ED / Operations Manager to manage external vendors for the provision of supplies and services (Security, Landscape, Pest Control, Waste management, Linen leasing and laundry, Housekeeping, Meals etc).
• Liaise with Operations & Facility Management (OFM) for effective and efficiency management of all external vendors.
• Supervise the works of vendors and contractors and ensure that the works meet the contractual requirements and comply with health and safety regulations.
• Conduct regular inspections on building maintenance, cleanliness, security service and food service provider to ensure high standard of deliveries.

Servicing Equipment, Machines and Devices

• Track and monitor biomedical equipment servicing, ensuring that servicing is carried out according to the Biomedical Equipment (BME) Master schedule.
• Track and monitor Rehab equipment and Gym machines servicing to ensure that they are functioning properly.
• Assign job requests and monitor the time taken for completion of jobs.
• Ensure preventive maintenance and ad-hoc repairs are completed in a timely manner.
• Maintain repair work documentation and maintenance schedules.

Safety, Security & WSH

• Assist the ED/Operations Manager to execute the facility’s plans for workplace safety and fire safety.
• Carry out all reporting and investigation of security incidents happening in AMKNH.
• Assist and facilitate the yearly Pandemic Outbreak Exercise conducted by Ren Ci HQ.
• Prepare statistics and management reports.
• Compile and collate operational data for report purposes.
• Responsible to maintain database, provide data analysis and trending.
• Prepare statistical and operations reports.

Manage Technology & Innovation

• Manage IT matters and liaise with HQ MIS for IT support.
• Identify areas of improvement and be involved in Quality Improvement and Technology & Innovation projects when required.
• Work with Operations Manager to solve operation problems and aim for continuous improvements.

Others

• Ensure the staff of the Operations teams are adequately trained for their roles.
• Liaise with HQ Corporate Communications and assist the Operations Manager to manage internal communication.
• Be prepared for job rotation within the Operations team when needed.
• Work as a team to support other Operations team mates when required.

Requirements

• Degree / Diploma in Strategic Facilities Management/ Building / Estates Management / Real Estates / Engineering would be an advantage.
• Preferably license as Fire Safety Manager.
• At least 2 years of experience in Operations.
• Working experience in healthcare setting will be an added advantage.
• Proficient in MS Office Word, PowerPoint and Excel.
• Good interpersonal, communication and organisational skills.
• Good command of English both verbal and written.
• Able to work independently and with a team.
• Meticulous and pro-active.