Operations Executive (Home Care)

About Company

Our client is a premier home care service center dedicated to providing exceptional care and support to individuals in the comfort of their own homes. With a team of highly trained professionals, they offer personalized care solutions tailored to each individual's unique needs, fostering independence and enhancing quality of life.

Job Description

1. Attend and follow through on inquiries.
2. Handle customer service and client relations, complaints and related matters.
3. Clients visit for home visit consultation when required.
4. Prepare and maintain accurate records and reports related to operations and client care on the CRM and other company systems.
5. Build rapport, generate reports, and collect feedback on the standards, effectiveness, and efficiency of company personnel and products.
6. Responsible for data analysis, generating, reviewing, and preparing trend reports, updates on key business metrics, and providing insights that drive decision-making.
7. Monitor and continuously look for improvement on work processes, policies, directives, and standard operating procedures to ensure high efficiency, service, and quality control standards.
8. Involve and participate in projects relating to business growth and improvements.
9. Prepare and conduct internal training based on business needs when required.
10. Foster positive communication and collaboration among different teams and departments to ensure cohesiveness.
11. Assist the Head of Operations with daily operations, including checking, monitoring, analysis, preparation of business slides, reports, and documents.

Job Requirements

1. Higher Diploma in Business Administration, or related field.
2. Minimum of 5 years of experience in operations management, preferably within the healthcare industry, especially in-home care services.
3. Ability to work in a team and build relationships with a diverse group of stakeholders at all levels.
4. Strong analytical and problem-solving skills.
5. Experience with budgeting and financial management preferred.
6. Proficiency in using healthcare management software and technology; knowledge of healthcare regulations and compliance standards will be an advantage.

Compensation

1. 5.5 days; Working hours: Mon to Fri 9am - 6pm, Sat 9am - 1pm.