Operations Executive (Changi Village)

Responsibilities:

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.
• Establish professional communication and provide top-notch hospitality services to our guests, including managing check-ins/check-outs, enquiries, and maintenance requests.
• Conduct room viewings for guests who request a room change and follow up with the necessary documentation in our property management system.
• Roll out housekeeping rosters and coordinate in-room/external maintenance work with contractors.
• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming, and landscaping works.
• Manage incident reporting actively and take remedial actions to resolve problems. Maintain good records of all incidents and maintenance tickets raised.
• Ensure compliance with Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.
• Provide support for community events held within the property.

Requirements:

• Minimum Diploma in Hospitality or a relevant field.
• At least 2 years of experience in student hostel/serviced office operations management.
• Experience in property/facilities management or front desk would be advantageous.
• Good team player with interpersonal, analytical, and presentation skills.
• Service-oriented with a pleasant disposition.
• Experience in using MS Office.
• Able to start work on short notice or immediately preferred.