Operations Executive

Key Responsibilities:

1. Operational Management: Oversee the day-to-day cleaning operations, ensuring smooth execution and adherence to service standards.
2. Staff Supervision & Scheduling: Manage and deploy cleaning teams efficiently, including scheduling shifts, assigning tasks, and ensuring adequate manpower for various sites.
3. Quality Assurance: Conduct regular site inspections to maintain high standards of cleanliness and compliance with safety regulations.
4. Client Management: Act as the primary point of contact for clients, addressing concerns, managing feedback, and ensuring customer satisfaction.
5. Inventory & Supplies: Monitor and manage cleaning equipment, chemicals, and supplies to prevent shortages and ensure operational efficiency.
6. Workplace Safety Compliance: Ensure that all cleaning staff adhere to workplace safety and health (WSH) regulations and company policies.
7. Training & Development: Organize training sessions to enhance staff skills, efficiency, and compliance with hygiene standards.
8. Administrative Duties: Maintain records of work schedules, client reports, and incident reports, ensuring proper documentation.
9. Problem-Solving & Troubleshooting: Address operational issues promptly, including staff shortages, complaints, and unexpected site challenges.

Requirements:

1. Education: Diploma or equivalent qualification in Business Administration, Facility Management, or a related field.
2. Experience: At least 2 years of experience in an operations or supervisory role, preferably in the cleaning or facility management industry.
3. Skills:
   Strong leadership and team management skills.
   Excellent communication and interpersonal abilities.
   Problem-solving mindset with the ability to work under pressure.
   Good organizational skills and attention to detail.
   Proficiency in Microsoft Office (Word, Excel, PowerPoint) and scheduling software.
4. Certifications (Preferred): WSQ certifications in Environmental Cleaning, Workplace Safety & Health (WSH), or relevant industry training.
5. Others: Possession of a valid Class 3 driving license is an advantage.