Operations Executive

• Ensure smooth and efficient daily operations of the company.
• Direct and schedule team to perform tasks and meet the company’s requirements.

• Manage inventory, order processing, warehouse operations, logistics, and demand planning.
• Update inventory on the online partner portal.
• Process orders and update delivery status promptly.

• Understand customers’ needs and handle complaints in a professional manner.
• Provide appropriate solutions and attention to customers’ issues.
• Consistently deliver excellent quality service to achieve total customer satisfaction.
• Delight customers by exceeding their expectations.
• Obtain customer feedback and identify areas for improvement.
• Establish good relations with corporate customers for bulk purchases.

• Manage events organized by the company.
• Be involved in special projects and events, working alongside other departments.

• Undertake ad-hoc activities and assignments as required.

At times, you may be required to undertake some duties and responsibilities as deemed necessary to meet the needs of our company's business.