Operations Executive

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing.
• Coordinate with airlines and co-loaders to arrange for space booking.
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller.
• Liaison and Attending to Customs, Agents, and Government Authorities enquiries.
• Ensure full compliance with customs and airport regulations.
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics.

Requirements:

• Experience in freight forwarding will be an added advantage.
• Possess sound knowledge of permit declaration would be an added advantage.
• Knowledge of CCN/ Customs Regulations will be an added advantage.
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task.
• Team player and able to work independently with minimal supervision.
• Applicants should have full working rights in Singapore.

Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: $2,700 - $3,600 per month.