Operations Engineer

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Operations Engineer

Corporate Solutions (Integrated Facilities Management) – SG

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is to assist the Operations Manager in the day-to-day operation.

MAJOR RESPONSIBILITIES

1. Attend / Response customer phone calls, emails, support tickets and collect customer requests and data
2. Understanding networks and provide product information
3. Patching of switches, servers, and other ICT equipment
4. Updating Patch Manager records according to the Vendors Reports
5. Solve common problems such as verification of hardware and software, installation issues, and setup
6. Checking data centre racking / unracking and cabling
7. Escort and manage the Vendors and organizing the works schedule
8. Coordinating with other departments and interactions with clients
9. Checking the comms rooms conditions and conduct routine inspections
10. Managing all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the works
11. Preparing the change requests, permits and other required documentations for the cabling and IT hardware requests

KEY SELECTION CRITERIA

Ideal Experience

1. Thorough understanding of building services design and engineering management
2. Strong sense of technical services continuity, awareness of risks and impact of daily operations
3. Ability to identify and implement opportunities for operational efficiency / improvements and implement agreed solutions
4. Provide oversight to improve service levels
5. Ability to support Service Management and related processes (e.g., Service Request, Incident, Change)
6. Ability to perform data centre racking / unracking and cabling, basic rack cabling tidy-up / clean-up
7. Ability to perform hardware installations, decommission and cable installations, cable removal which include troubleshooting and testing
8. Working knowledge and /or experience in IT devices hardware maintenance, and break-fix support
9. Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)
10. Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes
11. Ability to execute the Power Maintenance Events
12. Ability to handle tape backup media and prepare for offsite storage
13. Ability to perform physical audits and ensure the Service Management database is updated and accurate
14. Comfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectations
15. Comfortable managing incidents and service failures
16. Strong written, verbal, and interpersonal communication skills with English and local language(s)

Desirable

1. Microsoft / Linux / UNIX certification and/or administration experience
2. Network certification - CCNA, Network+
3. Data Centre related certification - CDCP/S/E, CDCMP/TP

Critical Competencies for Success

1. Client Focus & Relationship Management – ‘I Value my Customers’
2. People Management and Team Leadership – ‘I am a Team Player’
3. Program Management & Organizational Skills – ‘I am Proactive’
4. Problem Solving & Strategic Thinking – ‘I am Innovative’

Other Personal Characteristics

1. Attention to detail
2. Strives for compliance while being agile to adapt to business needs and change
3. Natural communicator who enjoys engaging at all levels
4. Self-motivated and confident
5. Exhibits honesty & trustworthiness
6. Open to new ideas & willing to challenge status quo
7. Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Client Representatives

REPORTING TO

Operations Manager
Indirect report to the APAC Regional Engineering Director

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.