Operations Engineer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Engineer

Corporate Solutions (Integrated Facilities Management) – SG

ROLE AND RESPONSIBILITIES

This position is to assist the Operations Manager in the day-to-day operation.

MAJOR RESPONSIBILITIES

1. Attend / respond to customer phone calls, emails, support tickets, and collect customer requests and data.
2. Understanding networks and provide product information.
3. Patching of switches, servers, and other ICT equipment.
4. Updating Patch Manager records according to the Vendors Reports.
5. Solve common problems such as verification of hardware and software, installation issues, and setup.
6. Checking data centre racking / unracking and cabling.
7. Escort and manage the Vendors and organize the works schedule.
8. Coordinating with other departments and interactions with clients.
9. Checking the comms rooms conditions and conduct routine inspections.
10. Managing all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the works.
11. Preparing the change requests, permits, and other required documentation for the cabling and IT hardware requests.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

1. Thorough understanding of building services design and engineering management.
2. Strong sense of technical services continuity, awareness of risks, and impact of daily operations.
3. Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions.
4. Provide oversight to improve service levels.
5. Ability to support Service Management and related processes (e.g., Service Request, Incident, Change).
6. Ability to perform data centre racking/unracking and cabling, basic rack cabling tidy-up/clean-up.
7. Ability to perform hardware installations, decommission, and cable installations, cable removal which includes troubleshooting and testing.
8. Working knowledge and/or experience in IT devices hardware maintenance, and break-fix support.
9. Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.).
10. Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes.
11. Ability to execute the Power Maintenance Events.
12. Ability to handle tape backup media and prepare for offsite storage.
13. Ability to perform physical audits and ensure the Service Management database is updated and accurate.
14. Comfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectations.
15. Comfortable managing incidents and service failures.
16. Strong written, verbal, and interpersonal communication skills with English and local language(s).

Desirable

1. Microsoft / Linux / UNIX certification and/or administration experience.
2. Network certification - CCNA, Network+.
3. Data Centre related certification - CDCP/S/E, CDCMP/TP.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

1. Demonstrates proactive & professional approach to customer service and stakeholder engagement.
2. Ability to interact with a wide range of client staff, including senior levels.
3. Ability to manage conflict and balance between client and firm requirements.

People Management and Team Leadership – ‘I am a Team Player’

1. Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive, and collaborative relationships at all levels.

Program Management & Organizational Skills – ‘I am Proactive’

1. Excellent planning & organizational skills to prioritize work and meet tight deadlines.
2. Proven ability to manage multiple and complex operational matters on a daily basis.
3. Provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.

Problem Solving & Strategic Thinking – ‘I am Innovative’

1. Capacity to deal with ambiguity and solve complex problems effectively.
2. Analytical proven ability to solve problems using a quantitative approach.
3. Proven ability to employ holistic approaches and look at long-term solutions.

Other Personal Characteristics

1. Attention to detail.
2. Strives for compliance while being agile to adapt to business needs and change.
3. Natural communicator who enjoys engaging at all levels.
4. Self-motivated and confident.
5. Exhibits honesty & trustworthiness.
6. Open to new ideas & willing to challenge status quo.
7. Works well with diverse teams from various countries/cultures.

KEY STAKEHOLDERS

Client Representatives

INDIRECT REPORTS

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REPORTING TO

Operations Manager

Indirect report to the APAC Regional Engineering Director

Location:

On-site – Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!