Operational Key Account Manager, Singapore

Key Responsibilities

• Account Management:Oversee the day-to-day operations of global accounts, ensuring timely and accurate delivery of services.

• Client Relations:Build and maintain strong relationships with key clients, acting as the primary point of contact for operational matters.

• Process Improvement:Identify and implement process improvements to enhance efficiency and effectiveness of account operations.

• Collaboration:Participate as an active member of the Global Account Team at both account and industry vertical level.

• Performance Monitoring:Monitor account performance metrics and provide regular reports to senior management.

• Problem Solving:Address and resolve operational issues promptly, ensuring minimal disruption to client services.

• Compliance:Ensure all operations comply with international regulations and company policies.

• Planning:Develop and execute operational plans to support the growth and expansion of global accounts.

Key Tasks

• Training & on-going monitoring of operational teams

• Continuous monitoring of bookings

• Ensuring prompt transportation booking with carriers

• Ensuring all transportation bookings are aligned to contract SLAs

• Ensure timely response to all spot-quote requests

• Active review & management shipment exceptions

• Active dialogue with Customer to review, align and pivot focus as needed

• Interface between Customer and LSP IT to drive improvements and troubleshooting as needed

Key Competencies

Customer focused

• Strong customer orientation, both ex- and internally

• Clear understanding of customers' needs, preferences, interests, timelines and decision-making criteria and the ability to translate them into solutions that can be delivered by DSV

Result orientation

• Uncompromised drive to achieve targeted results

• Analyzes all options and prioritizes impact against input

• Initiates actions to optimize resources for the achievement of improved results. Supported by strong project management skills

Entrepreneurship

• Stays abreast of business, industry, and market information that may affect operations (+ / -)

• Demonstrates willingness to take calculated risks to achieve business goals whilst respecting shareholder value.

Communication & Persuasiveness

• Gains with his way of communication others' support for ideas, proposals, projects, and solutions

• Communicates effectively; is honest and open

• Knows how to mobilize people for plans and deploys a natural flexible behavioral style to gain buy-in

• Excellent presentation skills from developing presentations and content to presenting and delivering key messages.

Technical Competence Analytical and Information Skills

• Ability to work with large amounts of data.

• Ability to identify trends from data analysis.

• Ability to understand Supply Chain maps

• Ability to perform searches to find key information from online databases.

• Ability to understand and develop workflow models both supply chain and electronic networks and data systems schematics.

• Ability to interact and communicate to technical teams to achieve desired outcomes for customers.

Personal Characteristics

• Passionate and highly motivated self-starter who can work independently and in teams

• Pragmatic, proactive and hands-on manager committed to deliver results and making things happen

• Sets clear objectives and goals clearly and can implement such activities in the organization effectively

• Responsible, reliable, and trustworthy; high personal integrity

• Positive and expansive mindset and culturally sensitive and understanding of diversity and different perspectives.

• Good sense of humor

• Thrives on solving problems.

Qualifications:

• Bachelor’s degree at minimum

• Minimum of 5 years of experience in account management or operations, preferably in a global context.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proven ability to manage complex projects and deliver results.

• Knowledge of international business practices and regulations.

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint, Power BI)

• Advanced English (reading, writing, verbal)

• Additional languages preferred.