Operation Manager | Yearly Renewable Contract | Up to 8k

Primary Purpose
The Operation Manager is responsible for managing the day-to-day operation of large scale IT Operations with quality, within scope, and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

Responsibilities

1. Manage all incident cases and work with Authority vendors and contractors for closure of cases for applications.
2. Ensure incidents are resolved within the service level agreement and avoid recurrence of incidents.
3. Analyze incident case trends and highlight potential areas of improvement.
4. Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings.
5. Work with vendors and Project Managers to track patch cycles, end of life of software used, and certificate expiries.
6. Provide administrative support to all aspects of authorizations and other requests on systems managed.
7. Support IT audit activities when required.
8. Provide secretariat function for meetings/forums.
9. Undertake and carry out ad hoc IT operation assignments and tasks arising from projects or day-to-day operations.
10. Maintain hardware and software assets, conduct annual asset stocktake, and inform management on the need for technology refresh before assets are end-of-life.

Requirements

1. More than 6 years IT project management experience.
2. Especially in the area of EUCD management and support, preferably for a user base of at least one thousand five hundred (1,500) users.
3. Preferably ITIL V4 Foundation certified.
4. Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills including strong persuasive techniques.
5. Able to lead, develop, and maintain respectful and trusting relationships.

Interested candidates please submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R24124630, EMILY YEO CHU YU