Operation Manager (Retail Line) - 9028

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THE SUPREME HR ADVISORY PTE. LTD.
Singapore
SGD 60,000 - 80,000
Be among the first applicants.
3 days ago
Job description

Operations Manager

  • Working Hours: 5 days, 8.30am - 6pm
  • Salary: $6500 - $8000 + $500 transport allowance
  • Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job Scope:

  • Analyse data relationships, patterns and trends to gain important insights and make informed decisions
  • Develop and maintain business continuity strategies, policies and guidelines
  • Establish business continuity processes
  • Provide leadership during crisis situations
  • Direct negotiation policy and develop negotiation limits
  • Facilitate innovation and lead managers to manage change
  • Establish and maintain strategic business partner relationships
  • Resolve conflicts with stakeholders
  • Develop service recovery framework
  • Drive customer loyalty for service excellence
  • Develop and establish financial budget and plan
  • Drive service quality and customer satisfaction
  • Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
  • Facilitate innovation process within the organisation
  • Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
  • Champion a service excellence ethos
  • Lead managers to develop organisational and governance strategies
  • Establish strategies for the allocation and deployment of resources efficiently and effectively
  • Foster business relationships and organisational diversity
  • Strategize workforce for service excellence
  • Provide mentorship to help others in their professional and personal development to improve performance and further their careers
  • Develop managers and high-potential employees through organisational talent capability reviews
  • Develop self to maintain professional competence to lead an organisation
  • Develop a business plan
  • Establish business strategies for the business function
  • Establish operational plans for the business function
  • Strategize service operations
  • Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
  • Lead programme and project after-action review
  • Develop a risk management framework, policy and process
  • Manage compliance with F&B hygiene policies and procedures
  • Manage revenue management

Requirements:

  • At least Diploma in Business Management or any related fields
  • Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
  • Ability to forecast and follow through budgets
  • Set business plans and strategies with control in place
  • High analytical skills to identify opportunities and trends in making business decisions
  • Excellent computer skills in PowerPoint, Word & Excel
  • Self-initiate with inter-department leaders to develop plans to meet business KPIs
  • Set vision and lead the team to achieve business results
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