Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026
Job Scope:
Analyse data relationships, patterns and trends to gain important insights and make informed decisions
Develop and maintain business continuity strategies, policies and guidelines
Establish business continuity processes
Provide leadership during crisis situations
Direct negotiation policy and develop negotiation limits
Facilitate innovation and lead managers to manage change
Establish and maintain strategic business partner relationships
Resolve conflicts with stakeholders
Develop service recovery framework
Drive customer loyalty for service excellence
Develop and establish financial budget and plan
Drive service quality and customer satisfaction
Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
Facilitate innovation process within the organisation
Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
Champion a service excellence ethos
Lead managers to develop organisational and governance strategies
Establish strategies for the allocation and deployment of resources efficiently and effectively
Foster business relationships and organisational diversity
Strategize workforce for service excellence
Provide mentorship to help others in their professional and personal development to improve performance and further their careers
Develop managers and high-potential employees through organisational talent capability reviews
Develop self to maintain professional competence to lead an organisation
Develop a business plan
Establish business strategies for the business function
Establish operational plans for the business function
Strategize service operations
Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
Lead programme and project after-action review
Develop a risk management framework, policy and process
Manage compliance with F&B hygiene policies and procedures
Manage revenue management
Requirements:
At least Diploma in Business Management or any related fields
Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
Ability to forecast and follow through budgets
Set business plans and strategies with control in place
High analytical skills to identify opportunities and trends in making business decisions
Excellent computer skills in PowerPoint, Word & Excel
Self-initiate with inter-department leaders to develop plans to meet business KPIs
Set vision and lead the team to achieve business results