Operation Manager (Fast Food) (QSR / Up to $8000 / Geylang) - SS10

Position: Operations Manager

• Working Hours: 5 days, 8.30am - 6pm
• Salary: $6500 - $8000 + $500 transport allowance
• Location: Geylang, with required travel to 15 branches. Company will be moving to Woodlands Senoko in 2026.

Job Scope:

• Analyse data relationships, patterns, and trends to gain important insights and make informed decisions.
• Develop and maintain business continuity strategies, policies, and guidelines.
• Establish business continuity processes.
• Provide leadership during crisis situations.
• Direct negotiation policy and develop negotiation limits.
• Facilitate innovation and lead managers to manage change.
• Establish and maintain strategic business partner relationships.
• Resolve conflicts with stakeholders.
• Develop service recovery framework.
• Drive customer loyalty for service excellence.
• Develop and establish financial budget and plan.
• Drive service quality and customer satisfaction.
• Create original applications or ideas to reveal new possibilities and reshape goals through high levels of innovativeness.
• Facilitate the innovation process within the organisation.
• Lead by example at the organisational level; inspire, motivate, and guide others to adopt a point of view, make changes, or take action. Cultivate an open, cooperative, and collaborative learning culture for the organisation.
• Champion a service excellence ethos.
• Lead managers to develop organisational and governance strategies.
• Establish strategies for the allocation and deployment of resources efficiently and effectively.
• Foster business relationships and organisational diversity.
• Strategize workforce for service excellence.
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers.
• Develop managers and high-potential employees through organisational talent capability reviews.
• Develop self to maintain professional competence to lead an organisation.
• Develop a business plan.
• Establish business strategies for the business function.
• Establish operational plans for the business function.
• Strategize service operations.
• Anticipate potential problems beyond the current scope and apply higher-order problem-solving tools and techniques to turn problems into opportunities.
• Lead programme and project after-action review.
• Develop a risk management framework, policy, and process.
• Manage compliance with F&B hygiene policies and procedures.
• Manage revenue management.

Requirements:

• At least a Diploma in Business Management or any related fields.
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading market chain outlets as Operations Manager or equivalent.
• Ability to forecast and follow through on budgets.
• Set business plans and strategies with control in place.
• High analytical skills to identify opportunities and trends in making business decisions.
• Excellent computer skills in PowerPoint, Word, and Excel.
• Self-initiate with inter-department leaders to develop plans to meet business KPIs.
• Set vision and lead the team to achieve business results.

The Supreme HR Advisory Pte Ltd EA No: 14c7279

SAMUEL SIAW Reg No: R24124745