operation manager/executive

we are a trusted leader in the cleaning industry, known for delivering high-quality services to commercial and residential clients. As we continue to grow, we are looking for an experienced and dynamic Operations Manager to join our team. This is a unique opportunity for a dedicated individual to lead and optimize our operations, ensuring seamless service delivery and customer satisfaction.

Key Responsibilities:

• Oversee daily operations of cleaning teams, ensuring high standards of service quality, safety, and efficiency.

• Develop and implement operational strategies, policies, and procedures to streamline workflow and increase productivity.

• Manage inventory, equipment, and supplies, ensuring proper maintenance and stock levels.

• Coordinate with clients to ensure satisfaction and address any concerns or issues promptly.

• Train, manage, and evaluate staff performance, providing coaching and support to enhance team effectiveness.

• Develop and maintain schedules to ensure coverage of all areas and tasks.

• Monitor and manage budgets, ensuring cost-effective operations while maintaining service excellence.

• Work closely with leadership to identify growth opportunities and areas for improvement.

Qualifications:

• Proven experience as an Operations Manager or similar role, preferably in the cleaning or facilities management industry.

• Strong leadership skills with the ability to motivate and manage teams.

• Excellent organizational and problem-solving skills.

• Familiarity with budget management and cost control practices.

• Ability to communicate effectively with clients, employees, and senior management.

• Proficient in MS Office and other operational management software.

• Strong attention to detail and commitment to high standards of service.

• Ability to work in a fast-paced environment and handle multiple priorities.