Operation Manager

You will be responsible to oversee and manage the overall functioning of stores and headquarters operations, ensuring efficient operations within the company. Your key responsibilities are to optimize both the customer experience and the operational efficiency of the business. You should be someone who constantly challenges the status quo, seeks to better the customer experience, and improve the overall infrastructure that will help with the growth of the business. You are expected to be meticulous, highly organized, reliable, a problem solver, analytical, proactive, resourceful, and one who does not mind getting your hands dirty to get the job done at times.

Operations Management

• Store Operations: Ensuring smooth daily operations of retail stores, and that store condition and standards are carried out by the retail team.
• Roster Scheduling: Overseeing, planning, and managing retail shift schedules and retail staff budget to achieve optimal staffing levels in delivering excellence in brand experience according to peak periods and launches.
• Sales Performance: Analyzing sales data, setting and monitoring sales targets, and planning and executing strategies to achieve them.
• SOPs & Reporting: Consolidating data for reports to management and other departments. Develop and improve training processes/materials, and ensure the team is well-trained on policies and SOPs, ensuring procedures are performed accurately with exceptional, memorable customer service.
• Customer Service: Handle customer emails and returns, ensuring high standards of customer service across all channels.
• Budgeting: Planning and managing operational budgets.
• Process Improvement: Streamlining operations for efficiency and cost-effectiveness.
• Staff Management: Strategically and effectively plan operations, permanent and temporary staffing, and the staffing budget based on the projected volume of orders during seasonal periods.
• Develop and implement operational strategies and procedures to optimize efficiency and productivity.
• Monitor key performance indicators (KPIs) and metrics to evaluate store performance and identify areas for improvement.
• Recruit, train, and manage a team of store managers and staff, ensuring high levels of performance and customer service.
• Conduct regular store visits to assess operations, provide coaching and support, and ensure compliance with company policies and procedures.
• Analyze market trends, customer preferences, and competitor activities to identify opportunities and make informed business decisions.
• Oversee inventory management, including stock control, replenishment, and inventory accuracy.
• Drive initiatives to enhance visual merchandising, store layout, and product presentation to maximize sales and brand image.
• Develop and manage budgets, monitor expenses, and implement cost-saving measures without compromising quality and service.

Strategic Planning

• Market Analysis: Analyzing market trends to inform strategic decisions.
• Business Growth: Identifying opportunities for expansion, improvement, and areas for cost reduction.
• Ad-hoc: Involve in other ad-hoc duties and projects required by management.