Operation Manager

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implementing appropriate cost control measures.

• Manage the brand’s budget and forecasts to meet or exceed management expectations.

• Develop and recommend business marketing plans to increase sales.

• Plan, direct, and coordinate future outlet openings.

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands.

• Maintain and improve the overall performance of the brands on a regular basis, including cost analysis and monitoring of processes.

• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons.

• Drive operational efficiencies across outlets by providing operational leadership in support of the organization’s service culture and maximizing customer satisfaction.

• Establish operational procedures and standards to ensure service quality and full compliance with the organization’s SOPs, policies, and service standards.

• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions.

• Manage, supervise, and groom a team of area managers, restaurant managers, supervisors, and service staff to ensure maximum utilization of manpower allocated.

• Any other jobs or duties assigned by the General Manager, Operations from time to time.

(Proficient in English & Mandarin Language is preferred)